Got Questions?
We have answers. Welcome to our support page. Browse below for answers to commonly asked questions. Please don't hesitate to reach out with any questions.
Orders & Shipping
Where do you ship?
We currently ship to most countries worldwide. Shipping rates and delivery times are calculated at checkout based on your location. If you have any trouble placing an order, please contact us—we’re happy to assist!
Can I return Rim Saver if I’m not satisfied?
Yes, we offer a satisfaction guarantee. If you’re not happy with your Rim Saver purchase, contact us within 45 days of receiving your order, and we’ll work with you on a return or exchange.
General
What is Rim Saver?
Rim Saver is a lightweight tire insert designed to protect your mountain bike rims (both carbon and aluminum) from dings, cracks, and your tire from pinch flats. Think of it as a bottom-out bumper for your rim. It helps distribute impacts that could otherwise cause rim damage, offering peace of mind for your rides.
Is Rim Saver for Carbon or Aluminum Rims?
Both! Rim Savers protection works great for reducing rim dings on your aluminum rim and reducing the chance of rim cracks on your carbon rim.
Can I use my own valves, or do I have to use Rim Saver valves?
While Rim Saver comes with specially designed Presta valves, you can use other valves, so long as you can remove the rubber sealing cone on the valve. If the rubber sealing cone is removable on your valve, it should work with Rim Saver.
Is Rim Saver for Tubeless?
Yes! Rim Saver is designed for tubeless tire systems and not tubed tire systems.
Who is Rim Saver for?
If you worry about rim damage or pinch flats or sometimes have those, Rim Saver is for you. You can choose the right balance of weight and protection with our 3 version: Lightweight, Midweight, Heavyweight.
Product Features
How is Rim Saver different from foam tire inserts?
Unlike foam tire inserts, Rim Saver uses a durable plastic material that absorbs energy with a thinner profile. It doesn’t absorb sealant, so it won’t get heavier over time like foam inserts, which can act like a sponge. Rim Saver is more like a bottom-out bumper for your rim! Foam inserts can be cut through during sharp rock impacts, but Rim Saver stays intact and in place, offering consistent protection for your rims.
How does that small plastic protector protect my rims from big impacts?
Sharp Impact Protection
Rim Saver is made from a tough polymer that absorbs impacts and shields your rim. Sharp impacts carry a lot of energy and are notorious for causing rim cracks and pinch flats. Our engineered polymer material takes the "sharp" out of the impact, diffusing the energy and protecting your rim. It may be small, but it manages impact energy effectively—think of it like a stiff spring that does more with less space.
Does Rim Saver work with a tube?
No, Rim Saver is designed to work only with tubeless tire systems. BUT, Rim Saver will now be able to have a tube installed over it incase you rip a tire and need to limp your bike home. You un-bead one side of your tire, install the tube over Rim Saver, then ride home.
Installation & Use
Is Rim Saver easy to install?
Yes! The patent-pending tensioning device allows Rim Saver to expand in diameter during tire installation, keeping it out of the way of the tire's beads. Once the tire is installed, Rim Saver cinches itself into place, ensuring it’s always in the right position during impacts and doesn’t shift or knock around while riding.
Does Rim Saver affect tire pressure?
No, Rim Saver doesn’t significantly alter tire pressure. You can maintain your usual settings, though some riders find they can run slightly lower pressures for better traction without worrying about pinch flats or rim damage. Lower pressures can improve grip and reduce fatigue during long rides.
How do I install Rim Saver?
Detailed installation instructions are available on our website's Installation Page. If you have any questions, don’t hesitate to reach out!
Performance & Maintenance
Will Rim Saver completely prevent rim damage?
Rim Saver significantly reduces the risk of rim damage, but it won’t protect against every impact. Just like a phone case, Rim Saver can absorb most hits, but in extreme cases, your rim could still break if the impact is severe enough. It’s a balance between protection and keeping weight down.
Does Rim Saver change how the bike feels?
Rim Saver is designed to be lightweight and unobtrusive. Most riders don’t notice a change in the feel of their ride, except for the increased confidence that comes from knowing their rims are better protected. We let you choose the ride feel based on tire choice, and we don’t want to get in the way of that.
How long does Rim Saver last?
Rim Saver is built to withstand abuse, but its lifespan will depend on your riding conditions and how often you experience impacts. Most riders can expect Rim Saver to last two seasons before needing a replacement.
If Rim Saver gets damaged by a rock strike, do I need to replace it?
Not yet! If Rim Saver deforms and takes on visible damage, it means it took a big impact and is doing its job perfectly. Remember that you still have 359 more degrees of protection around your rim, and the odds of hitting the same spot again are low. We recommend replacing Rim Saver after two seasons of normal use, or one season if you're hard on your gear.
Is Rim Saver recyclable?
Yes! When Rim Saver has reached the end of its life, simply cut off the bungee cord and recycle the plastic insert in your local recycling bin. It's made from commonly recycled materials. Rim Saver helps extend the life of your wheels and tires, making it an eco-friendly option.